Mercury Walch has ISO 9001 certification. Our commitment is to ensure that the quality of products and services provided are to customers expectations and agreed specifications.
In achieving our vision of total customer satisfactions Mercury Walch commits to the following:
- Maintenance of a quality management system based on ISO 9001 that gives confidence to the client that the technical and commercial aspects of the work have been carried out as per their requirements.
- Delivery of the right goods on time, every time.
- Actively seek customer feedback and use this as a format for continuous assessment and improvement.
- Compliance with legislative requirements (or the specific requirements of our clients) relating to the quality aspect of our work.
- Ensuring all staff are trained to the level of expertise required, and
- Fostering a trustworthy and ethical work environment that provides long-term development and growth for all employees.
Every Mercury Walch customer should feel confident that they can easily contact and communicated with us, that we listen, understand their requirements and expectations and respond with reliable quality print solutions.